All Kellybell Designs’ products are digital merchandise and available for immediate download after purchase. They are not refundable or exchangeable. I do not issue refunds or credits. Please be sure to check your scrapping stash to avoid any duplicate purchases. Also, some items in the store have been previously offered as Facebook Freebies or Mousescrappers Participation Prizes. It is your responsibility to check your product inventory prior to making a purchase.
Download links are active for 30 days or 5 download attempts, whichever comes first. Please download your files, unzip them, and check your purchases within this time limit. It is highly recommended to make the appropriate backups. For security purposes, the links expire after that time frame and are not available for downloading.
If you are not able to download your products in the given time frame, you have 30 days from the purchase date to request an order reset. Send an email with the title “30-Day Order Reset” to email@example.com and include your order number to expedite the reset process. Within the 30 day window, you may request 1 reset per order for free. Requests for resetting links multiple times or for orders older than 30 days will be charged an administrative reset fee
Recovering Lost Downloads
Occasionally technical difficulties may make your digital files inaccessible. It’s critical to backup your files on a regular basis onto an external hard drive or online storage service, or burn them to a CD or DVD. After the initial 30 day window to download your files has expired, if you would like your order download links reset, there is a $20 reset fee. Send an email to firstname.lastname@example.org with “Fee Based Order Reset” in the subject line, please include your order number to expedite your request. Please allow up to 72 hours for order reset requests to be processed. You will be sent a Reset Fee Paypal invoice. Once this fee has been paid, the links will be re-activated. Orders purchased before February 16, 2018 cannot be reset (2/16/2018 was the opening date of my new store and order system)
Because all my products are digital and available to download immediately after purchase there are no exchanges allowed. It is your responsibility to check your inventory of Kellybell Designs products before each purchase.
My products are 100% digital and downloaded immediately after purchase and by definition not refundable.