General Rules
All Kellybell Designs’ products are digital merchandise and available for immediate download after purchase. They are not refundable or exchangeable. I do not issue refunds or credits. It is your responsibility to check your inventory of Kellybell Designs products before each purchase to avoid any duplicate purchases. There are some items in the store that have been previously offered as Facebook Freebies or Mousescrappers Participation Prizes, so it’s important to check your scrapping stash prior to making any purchases.
Download Policy
After you make a purchase, you will be re-directed to your account page which lists the products you purchased and their download links. You will also be emailed an order receipt. To track all of your previous orders and download links just click on the tab orders on the “My Account” page.
Download links for each product are active for 30 days from the date of purchase or 5 download attempts, whichever comes first. Please download and unzip your order, and check your purchase within this time frame. For security purposes, the links expire after that time and are not available for downloading.
Download Resets
If you are having trouble downloading your files and have used up your 5 download attempts, please use the “Contact Us” link at the bottom of my Home page or Shop page. Put the words “Order Reset” in the subject line and include your order number that needs the links reset. Requests for resetting links for more than 40 products will be charged an administrative reset fee of $10.
Recovering Lost Downloads
Occasionally technical difficulties may make your digital files inaccessible. It’s critical to backup your files on a regular basis onto an external hard drive or online storage service, or burn them to a CD or DVD. If your hard drive has crashed and you need multiple orders reset, please use the “Contact Us” link at the bottom of my Home page or Shop page. Put the words “Multiple Orders Reset” in the subject line and include the order numbers that needs their download links reset. Requests for resetting links for more than 40 products will be charged an administrative reset fee of $20. Please allow up to 72 hours for order reset requests to be processed. You will be sent a Reset Fee Paypal invoice. Once this fee has been paid, the links will be re-activated. Orders purchased before February 16, 2018 cannot be reset (2/16/2018 was the opening date of my new store and order system).